NLX & AWS Present

The Showroom

Experience best-in-class airline and hotel automated personalized self-service
Multimodal Conversational AI
A new class of automated customer service

It's no longer practical for major brands to take a single-channel approach to automated customer service.

NLX's advanced technology and platform power a multimodal (two or more modalities like voice, text, image, etc.), multichannel self-service experience that enriches the customer interaction, augments your existing automated resolution infrastructure, and contains the inquiry to the conversation flow (unless escalation is needed.)

With NLX, end-users seamlessly transition back-and-forth from chat, to voice, to multimodal, friction-free while experiencing continuous engagement as they would with a live agent.

The Showroom
Experience the difference in automation

NLX's multimodal, chat, and voice capabilities are demonstrated via The Showroom, an interactive travel & hospitality experience that puts you in the customer's shoes!

Test drive what end-to-end, personalized, automated conversations look like on a fully qualified Conversational AI platform, illustrated through use cases like check-in, upgrade booking, cancel reservation, and more.

Airline Passenger Perspective

Friction-Free Self-Service

Check-In

Remove long hold times and augment your online resources by adding conversational automation check-in capabilities to your customer support.

Upgrade Seat

Clear the runway (and the queue!) for upsells! Passengers can quickly upgrade their seats without the need to speak to an agent through multimodal automated conversations.

Cancel Flight

Make managing a flight as flexible and fast as your passenger's plans! Enhance your customer's ability to cancel a flight through effective, automated customer self-service.

Dive deeper

Want to learn more about the technology behind The Showroom?
Are you an Account Manager?
Get credit for showcasing The Showroom to clients!

Leave us a note to share which client you led to The Showroom today.
We'd love to reach out to say thank you!

FAQ

The Showroom

What is The Showroom?

The Showroom is an interactive travel & hospitality experience that puts you in the customer's shoes, allowing you to experience what best-in-class personalized self-service looks like for airlines, hotels, and restaurants. Test drive what end-to-end automated customer IVR, visual IVR, chatbot, and multimodal conversations look like on a fully qualified Conversational AI platform, illustrated through use cases like check-in, upgrade booking, cancel reservation, and more. The Showroom is the ultimate demonstration of Conversations by NLX, your gateway into the NLX ecosystem that provides access to our applications, unified billing, and user management.

How do I signup?

Sign up to begin creating Conversations by NLX through the AWS Marketplace by clicking the button below.

What's the cost for signing up?

NLX's and AWS' pay-as-you-go business model means you only pay for what you use. You can begin designing your conversations for free on the NLX platform, and only pay when you begin sending traffic to the flow.

How is billing handled?

Billing is centralized for all apps through Conversations By NLX using the AWS Marketplace or through monthly invoices, depending on your volume and preference.

Is the platform secure?

Yes. NLX's technology platform is SOC 2 compliant. We follow industry best practices for handling, storing, and processing data. We also employ industry best practices to provide access control to our software and systems.

What are you data sharing policies?

We do not and will not share your data with any other party. Routinely, we analyze anonymized data sets solely for the purpose of improving our service. For a full list of terms and policies, please take a look at our Privacy Policy.