We've answered a few questions that people tend to ask us. If there's something we missed, please get in touch. We'd be more than happy to answer any lingering questions — or even better, show you a demo!
What is Amazon Connect?
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
For more details check out the Amazon Connect website.
What is NLX?
The company behind Voice Insights is NLX Inc. We are a NYC based company focused on providing enterprise software solutions leveraging cutting-edge conversational AI technology.
We have another offering called NLX Studio, with which we can deliver conversational AI-powered applications (chatbots, voice bots, phone call bots) across any channel of interaction (ex. SMS, social channels, Smart-Home voice, Smart IVR). If you are interested in learning more about our conversational AI product suite, please check this page.
"NL" is a common prefix for abbreviations in the conversational AI space. Specifically, there is NLP, short for Natural Language Processing, NLU(nderstanding), NLG(eneration), and so on. We came up with NLX since our products aim to address just about every major component related to the Natural Language computer science field.
Is Voice Insights secure?
We follow industry best practices for handling, storing, and processing data. We also employ industry best practices to providing access control to our software and systems.
To read more about what we do to keep your data and information safe, please read more in our dedicated section on Security.
What are your data sharing policies?
We do not and will not share your data with any other party. Routinely, we use anonymized data sets solely for the purpose of improving our service. For a full list of terms and policies, please take a look at our Terms of Service.
What industries do you service?
Our product is industry and use case agnostic, so if you'd like to learn more about how Voice Insights can help your business, please get in touch.
What are pre-trained AI models?
We developed a couple Natural Language models for banking, insurance, and air travel to offer automatic call topic identification for those industries. If you are interested in custom models or in understanding what call topics we can identify please get in touch.
Where is Voice Insights available?
Voice Insights is available today through the AWS Marketplace in all geographies where Amazon Connect is available. Please note that Voice Insights has not yet been through a GDPR compliance exercise and that we are planning to do so by Q1 2020.