NLX Voice Insights for Amazon Connect is a comprehensive suite of AI and analytics capabilities integrated into Amazon Connect. Voice Connect is available as a pay-as-you-go subscription through the AWS Marketplace.
NLX Voice Insights for Amazon Connect allows contact center supervisors to monitor contact center metrics, provides a fully searchable repository of calls, and transcribes and analyzes call recordings to help organizations achieve operational efficiency.
Amazon Connect customers can leverage real-time data to reduce their call volumes, reduce Call Handling Time, reduce time spent on reporting and monitoring, and understand call drivers and identify opportunities for automation.
NLX is a certified APN Advanced Technology Partner as well as an official technology partner of Amazon Connect. Our expertise is vetted by AWS and our product, architecture, and Amazon Connect integration have been validated by the Amazon Connect team.
No contracts. AI Automation is included. All usage based.
Voice Insights for Amazon Connect by NLX powers conversation-first chat and call analytics for Amazon Connect, including voice recordings.
Submit your request for a free credit for analyzing 1,000 contacts (or 1,000 minutes, whichever is first). Once you submit, one of our team members will be in touch to confirm your credits and assist with your onboarding.