Our Pricing Model

We offer a SaaS pay-as-you-go (PAYG) pricing model.

For calls, we bill on two dimensions:

  • Calls processed
  • Recording minutes analyzed

A minimum of 15 seconds ($0.01) will be billed for each call recording analyzed.

For chats, we bill on one dimension:

  • Chats processed

Chat transcript analysis is coming soon.

Cost Calculator

Insert your estimated monthly usage to find out what NLX Voice Insights for Amazon Connect will cost you.

* Your usage is aggregated across all your calls and chats each hour then rounded up to the nearest minute. For instance, 60 minutes and 25 seconds of recordings processed will be billed as 61 minutes.