Banking Use Case
Using NLX, you can deploy a fully-featured, automated customer service experience for banking or credit card products.
Topics that can be automated include:
Opportunities
Automate
72% of US consumers† would use entirely computer-generated support for banking
Leverage customer data
73% of US consumers† would share more data with banks in return for new benefits, and 67%† say sharing data should deliver personalized product and services advice
Go where your customers need you
61% of US consumers† don't mind which channel they use to communicate with their bank
Insurance Use Case
Using NLX, you can deploy a fully-featured, automated customer service experience for insurance products.
Topics that can be automated include:
Opportunities
Automate
74% of US consumers† would use entirely computer-generated support for purchasing insurance
Leverage customer data
66% of US consumers† would share more data with insurers in return for new benefits, and 69%† say sharing data should deliver personalized product and services advice
Go where your customers need you
61% of US consumers† don't mind which channel they use to communicate with their insurer
Real Estate Use Case
Using NLX, you can deploy a fully-featured, automated servicing experience, powered by Amazon Connect, for real estate brokers to gain quicker access to information.
Topics that can be automated include:
Opportunities
Automate
Streamline repetitive tasks, do away with manual data lookups, and focus on driving your business forward
Leverage data
Integrate with all your systems of record to surface real-time information on anything from lease information to quarterly portfolio performance
Go where your customers need you
Access critical business information from anywhere, whether on the road or in the office, and interface with it across any channel of communication
Why NLX?
In the noisy space surrounding conversational AI and chatbots, NLX stands out.
Here's why we are different:
Explainable AI
Contrary to the market, NLX is not an black box, sprinkled with "AI magic." Rather, we take a pragmatic approach to AI and use a proven blend of state-of-the-art machine learning models and systems engineering for our robust and transparent automations.
Built-in Analytics & Insights
Running a successful conversational application requires the right set of analytics. You need analytics to understand how your customers use your product and to make data-driven decisions to improve it.
Integrated
We know it’s important to integrate NLX with your existing corporate systems, so we have solutions. NLX can integrate easily with your systems, whether they're SQL, noSQL, APIs, or mainframes.
Secure & Compliant by Design
Our product was built to address the most stringent enterprise requirements. NLX provides the functionality to ensure you can deliver the best experience without compromising security.
NLX Studio
Our core product is a management layer for everything related to your conversational applications. Whether providing answers to simple queries or providing deep, contextual responses, NLX Studio has the power and flexibility to meet the demands of your institution.
Build Code-Free
Take advantage of our powerful content management tool and design conversations visually, without the need for programming.
Deploy to Any Channel
Conversational bots built with NLX Studio can operate across any channel of interaction from text to voice and social channels to custom integrations.
Insights & Analytics
NLX Studio captures real-time trends and analytics throughout conversations across every channel, so you can have peace of mind and focus on data-driven decision making.
BYO-NLP
Choose any of the top NLP providers, such as Amazon Lex, Dialogflow, or Wit.ai, and NLX Studio will work for you. Use what's best for your business.
AWS and Amazon Connect Partners
NLX is a certified APN Select Technology Partner given our deep AWS integrations and expertise.
We are also an official technology partner of Amazon Connect, backed by our special integrations with Amazon Connect, including an insights and analytics product called Voice Insights.
NLX Studio itself, its architecture and the integration with Amazon Connect have been validated by the Amazon Connect team.
FAQs
We've answered a few questions that people tend to ask us. If there's something we missed, please get in touch. We'd be more than happy to answer any lingering questions — or even better, show you a demo!
What is NLX Studio?
NLX Studio is a SaaS platform for building and managing AI-powered conversational applications at scale. With NLX Studio, you can maximize your time to market, easily integrate your existing systems, and deploy across any channel of interaction — all while staying in control of the experience.
Why "NLX"?
"NL" is a common prefix for abbreviations in the conversational AI space. Specifically, there is NLP, short for Natural Language Processing, NLU(nderstanding), NLG(eneration), and so on. We came up with NLX since our product aims to address just about every major component related to the Natural Language computer science field.
Who is NLX Studio for?
NLX Studio addresses the needs of several business stakeholders. Just like running an enterprise website would require a product owner, a content manager, a technical team etc., the same applies to conversational applications. Therefore, NLX Studio was designed to be used by both business and technical users, each with their respective roles and responsibilities within the platform.
Where is NLX Studio available?
NLX Studio is available today through the AWS Marketplace in all geographies. Please note that NLX Studio has not yet been through a GDPR compliance exercise and that we are planning to do so by Q1 2020.
What industries do you service?
Our product is industry and use case agnostic, so if you'd like to learn more about how conversational automation can help your business, please get in touch.
What are "Conversational Applications"?
We define a conversational application as any type of software application that a user can engage with through conversation in a human-like fashion. In other words, any type of application that a human being can talk to naturally, over voice or text. Colloquially, you'll find that a subset of these applications are called chatbots, because they operate via chat.
Can I build chatbots with your platform?
Yes, you can. Using NLX Studio you can build and manage conversational applications for any channel, including chat (hence the term "chatbot").
Do I need to know how to program to use NLX Studio?
No, you do not. You can build end to end conversational applications with NLX Studio without programming.
Do I need software engineers to use your product?
You do not, but it will help if you are trying to integrate with your internal systems. If you do not have engineers available to do these integrations, that's ok — we work with a series of integrations partners who can get you up to speed swiftly.
Can I connect bots to my company's data sources?
Yes, you certainly can. NLX Studio has pre-defined integration interfaces that can ultimately be connected to any system of record, including mainframes.