Use Case 1: Banking
Using NLX you can deploy a fully-featured, automated customer service experience for banking or credit card products.
Deliver self-service experiences for your customers, which can tackle everything from FAQs to data-driven questions about their account balance or rewards, all the way to business processes like replacing cards or disputes.
You no longer have to resort to using lots of different products to employ a true multi-channel strategy. Using NLX you can make your automated services available wherever your customers want to use them, whether that's via text, smart home devices, or over the phone.
Opportunities
Automate
72% of US consumers† would use entirely computer-generated support for banking
Leverage customer data
73% of US consumers† would share more data with banks in return for new benefits and 67%† say sharing data should deliver personalized product and services advice
Go where your customers need you
61% of US consumers† don't mind which channel they use to communicate with their bank
Use Case 2: Insurance
Using NLX you can deploy a fully-featured, automated customer service experience for insurance products.
Deliver self-service experiences for your customers, which can tackle everything from FAQs to data-driven questions about the status of their claims, all the way to business processes like filling a claim or starting a new application.
You no longer have to resort to using lots of different products to employ a true multi-channel strategy. Using NLX you can make your automated services available wherever your customers want to use them, whether that's via text, smart home devices, or over the phone.
Opportunities
Automate
74% of US consumers† would use entirely computer-generated support for purchasing insurance
Leverage customer data
66% of US consumers† would share more data with insurers in return for new benefits and 69%† say sharing data should deliver personalized product and services advice
Go where your customers need you
61% of US consumers† don't mind which channel they use to communicate with their insurer
Why NLX?
There is a lot of noise in the conversational AI and chatbot space.
Here's why we are different:
Explainable AI
Contrary to the market, NLX is NOT an opaque black box, sprinkled with "AI" magic. We take a pragmatic approach to AI and use a proven blend of state-of-the-art machine learning models and systems engineering to put forward a robust, yet transparent automated experience.
Built-in Analytics & Insights
Just like running successful web and mobile applications, running a successful conversational application requires the right set of analytics. You need it to make sense of how your customers are using your product, as well as to make data-driven decisions on how to improve it.
Integrated
We know the importance of integrating with your existing corporate systems, so we addressed it. NLX can integrate straightforwardly with any one of your systems, whether they're SQL, noSQL, APIs, or mainframes.
Secure & Compliant by Design
Our product was built to address the most stringent enterprise requirements. NLX comes equiped with a series of functionality that ensure you can deliver the best experience, without compromising security and compliance.
Features
Every feature has been derived from large-scale, in-practice use cases, with the ultimate goal of allowing you to focus on the customer experience, while leaving the heavy-lifting to NLX.
Content
Management
Take advantage of our powerful content management tool, which allows you to design conversations visually, without the need for programming.
Conversational
Authentication
NLX can integrate seamlessly with your enterprise authentication provider, leveraging it to authenticate your chatbot users across every channel of interaction.
Real-time
Analytics
NLX captures real-time trends and analytics throughout the conversation, so you can focus on data-driven decision making.
BYO-NLP
Engine
Choose any of the top NLP providers, such as Amazon Lex, Dialogflow, or Wit.ai. This allows you to use what's best for your business.
Channel
Agnostic
Conversational bots built with NLX can operate across any channel of interaction from text to voice, to social channels to custom integrations.
Enterprise
Ready
NLX was built grounds up to be scalable, available, auditable, and secure at rest and in transit. On cloud premise deployments available upon request.
FAQs
We've answered a few questions that people tend to ask us. If there's something we missed, please get in touch. We'd be more than happy to answer any lingering questions — or even better, show you a demo!
What is NLX?
NLX is an enterprise-grade conversational AI bot building and management platform. Using our product you can deploy immersive conversational applications across multiple channels of interaction and monitor their usage, in a single unified platform.
Why "NLX"?
"NL" is a common prefix for abbreviations in the conversational AI space. Specifically, there is NLP, short for Natural Language Processing, NLU(nderstanding), NLG(eneration), and so on. We came up with NLX since our product aims to address just about every major component related to the Natural Language computer science field.
Who is NLX for?
NLX addresses the needs of several business stakeholders. Just like running an enterprise website would require a product owner, a content manager, a technical team etc., the same applies to conversational applications. Therefore, NLX was designed to be used by both business and technical users, each with their respective roles and responsibilities within the platform.
What industries do you service?
We are currently focused on financial services and related industries (insurance, banking, wealth management etc.), but our product is industry and use case agnostic, so if you'd like to learn more about how conversational automation can help your business, please get in touch.
What are "Conversational Applications"?
We define a conversational application as any type of software application that a user can engage with through conversation in a human-like fashion. In other words, any type of application that a human being can talk to naturally, over voice or text. Colloquially, you'll find that a subset of these applications are called chatbots.
Can I build chatbots with your platform?
Yes, you can. Using NLX you build and manage conversational applications, which colloquially are called chatbots, for the most frequent use cases.
Do I need to know how to program to use NLX?
No, you do not. You can build end to end conversational applications with NLX without programming.
Do I need software engineers to use your product?
You do not, but it will help if you're trying to connect to your internal systems. If you do not have engineers available to do these integrations, that's ok — we work with a series of integrations partners who can get you through the process swiftly.
Can I connect the chatbot to my company's data sources?
Yes, you certainly can. NLX has pre-defined integration interfaces that can ultimately be connected to any system of record, including mainframes.