We transform customer contact into personalized self-service experiences.

Customers

Trusted by

Industries

Travel & Hospitality

NLX conversational self-service automation combines the best of AI and the best of the human support experience, empowering travel and hospitality customers to solve their own problems in ways that are faster, more satisfying, and more cost effective than before.

The global AI market in the airline industry is expected to reach USD $2.2 Billion by 2025, according to PRNewswire.

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Automated topics:

  • check in
  • upgrade seat
  • check flight status
  • pet policy
  • lost baggage
  • Automate

    Deliver an automated, secure, and integrated customer self-service journey for account management, logistical, and transactional tasks like upgrading seats, requesting a price quote, or checking in.
  • Get personal

    Everyone’s passport is different. Integrate with all your systems of record to personalize the customer experience and increase customer loyalty.
  • Go mobile

    We are ready for take-off! Give customers access to your products and services from anywhere, whether they are in the office or car, or comfortable at home.

Banking

Security and customer experience are interconnected in banking. The two work together to create loyalty and reputation - and also to form the foundation of NLX products. NLX was born in the banking industry and built secure, compliant, and enterprise grade from day one. Banking customers expect automation, but they don't always expect to be delighted by it. NLX is out to change that.

Juniper Research has found that the operational cost savings from using chatbots in banking will reach $7.3 billion globally by 2023.
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Automated topics:

  • replace card
  • bill pay
  • check balance
  • reset password
  • open credit card
  • security notifications
  • Automate

    Deliver an automated, secure, and integrated customer self-service journey for account management, logistical, and transactional tasks such as replacing cards, checking a balance, or resetting passwords.
  • Get personal

    In this competitive banking market, customers want to feel their unique needs are met. Integrate with all your systems of record to personalize the client experience, to increase customer loyalty and secure success.
  • Go mobile

    Money and account management from anywhere, anytime. Give customers access to your products and services whether they are in the office, a car, or just comfortable at home.

Insurance

In a highly regulated, highly competitive, and increasingly transparent industry like insurance, customer experience is often the singular way to distinguish your brand and service. NLX builds AI-driven customer service automation that customers love to use, even as it drives down your costs. Automate white glove service and stand out.

AI is poised to take over the insurance industry’s post-pandemic
boom. 36% of LIMRA survey respondents reported they “intend
to buy a policy within the next year” - the highest percentage
the survey has ever recorded.
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Automated topics:

  • enrollment
  • claim submission
  • policy information
  • service questions
  • payment processing
  • password reset
  • Automate

    Deliver an automated, secure, and integrated customer self-service journey for account management, logistical, and transactional tasks such as submitting a claim, processing payments, or resetting passwords.
  • Get personal

    Integrate with all your systems of record to personalize the client experience, increasing customer loyalty. Insurance is a competitive industry - AI-driven customer service boosts your brand.
  • Go mobile

    Customers will know they are protected - anywhere, anytime. Give customers access to your products and services whether they are in a car, on a boat, or just comfortable at home.

Our Solutions

Curious how NLX can improve your customer support?

Multimodal
What’s multimodal and how does it work?

Multimodal conversations combine two or more modalities - such as voice, text, images, and video - into a single, richer interactive experience. The outcome is an automated, customer self-service journey where customers don’t have to wait for service, they can move at their own pace, and they get the satisfaction of resolving the issue themselves without frustration.

It's a new class of customer self-service, and it works.
read about how it works for password reset
Products

Conversations by NLX

products
Chat & Voice
Dialog Studio by NLX gives users no-code UX access to the NLX platform to power best-in-class Chat and Voice conversations that can be published across multiple channels and integrate securely with any enterprise system.
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Multimodal
Voice Compass by NLX is a multimodal conversational application that uniquely combines Voice with Digital assets to deliver a rich, self-paced, and voice-guided journey automating support tasks that normally require live agent handling.
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Analytics
Voice Insights for Amazon Connect by NLX enables better understanding and insights of ‘human’ calls and extends the NLX platform’s conversation-first analytics and reporting capabilities into the call center.
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We think about the best user experience and go backward from there to make it happen.

A new generation of solutions

Built from imagination - to work better

Scaleable and right-sized

Technology, tooling, language capabilities, and pricing models are proven to be just as right-sized and ready for small organizations as for global enterprise deployments -- in as many languages as you can count.

Delivery measured in days

Low and no code design tools, baked-in best practices, and automated training with AI gets your app up and running in days, not months, at a fraction of the cost associated with previous generations of solutions.

Imagination sets the limit

All NLX technologies have been built from our imagination of how things should work, not from the limits of what the toolset can do today. It’s different than what you’re used to seeing. It’s a better experience with fewer limits.
NLX Voices

Read our thoughts