We transform customer contact into personalized self-service experiences.

Customers

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Industries

Travel & Hospitality

Give your guests the platinum status experience.

Make travel stress disappear by empowering your guests to create their own solutions in ways that are faster, more satisfying, and more cost-effective than ever before. NLX conversational self-service automation combines the best of AI and human support, resulting in efficient and frustration-free customer interactions.
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Automated topics:

  • check in
  • upgrade seat
  • check flight status
  • pet policy
  • lost baggage
  • Automate

    Deliver an automated, secure, and integrated customer self-service journey for account management, logistical, and transactional tasks like upgrading seats, requesting a price quote, or checking in.
  • Get personal

    Everyone’s passport is different. Integrate with all your systems of record to personalize the customer experience and increase customer loyalty.
  • Go mobile

    We are ready for take-off! Give customers access to your products and services from anywhere, whether they are in the office or car, or comfortable at home.

Automotive

Drive down wait times and improve customer satisfaction.

From quotes on repairs to routine maintenance, NLX's comprehensive, low-code approach allows both technical and nontechnical teams to quickly design, build, and manage all their customer conversations in one place.
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Automated topics:

  • get a quote
  • schedule maintenance
  • pay bill
  • maintenance status

Health & Wellness

Build stronger relationships with your customers.

A healthy business starts with great customer service. NLX empowers a brand’s customers to resolve their own inquiries at their own pace -- with no wait time. Plus, measure your customer service success by reviewing historical data and analytics, built into each NLX product.
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Automated topics:

  • order status
  • return policy
  • reset password

Retail

Deliver 24/7 satisfying customer service.

Build brand loyalty and trust with automated, personalized customer self-service. Customers are empowered to resolve their own inquiries at their own pace, whenever and wherever they like. From returns to order tracking, customers can skip the line to get answers to their inquiries fast.
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Automated topics:

  • reset password
  • bill pay
  • order status
  • order tracking
  • giftcard balance

Everything Else

Automate and personalize B2C, B2B, & B2E self-service.

NLX is industry-agnostic, because delivering satisfying customer service is part of every business. No matter which industry you're a part of, NLX can help you easily create and manage automated and personalized voice, chat, and multimodal self-service customer conversations. Our low-code platform makes it easy for technical and non-technical people to design the ultimate customer experience for your brand.
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Automated topics:

  • replace card
  • bill pay
  • check balance
  • reset password
  • open credit card
  • security notifications
  • Automate

    Deliver an automated, secure, and integrated customer self-service journey for account management, logistical, and transactional tasks such as replacing cards, checking a balance, or resetting passwords.
  • Get personal

    In this competitive banking market, customers want to feel their unique needs are met. Integrate with all your systems of record to personalize the client experience, to increase customer loyalty and secure success.
  • Go mobile

    Money and account management from anywhere, anytime. Give customers access to your products and services whether they are in the office, a car, or just comfortable at home.

Our Solutions

  •  09/06/2022
    B2E Self-Service
    Conversational AI is often thought of as a B2B or B2C technology, but the benefits of integrating the technology in B2E ways can provide major benefits to your business.
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  • 09/12/2022
    B2B Self Service
    Have you considered automating your B2B customer service? Here's how it could help benefit your business.
    read more
  • 09/15/2022
    B2C Self-Service
    B2C self-service can help reduce hold times, extend customer service hours to 24/7, and answer customer's inquiries without ever needing to speak to an agent. Learn more about how NLX can help your brand today.
    read more

Curious how NLX can improve your customer support?

Products

Conversations by NLX lets you access:

products
Chat & Voice
Dialog Studio by NLX gives users no-code UX access to the NLX platform to power best-in-class Chat and Voice conversations that can be published across multiple channels and integrate securely with any enterprise system.
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Multimodal
Voice Compass by NLX is a multimodal conversational application that uniquely combines Voice with Digital assets to deliver a rich, self-paced, and voice-guided journey automating support tasks that normally require live agent handling.
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Mon Cheri Bridals Vice President of Operations Jami Mensch

NLX’s ability to integrate with virtually any platform made personalizing and automating our customer service fast and easy. We were able to maintain our exceptional customer service standards and offer our clients even faster service.

NLX Voices

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