As of March 19, 2020, NLX Inc. is offering free automated contact centers for Government, Education, and Non-Profit Organizations who are struggling with the influx of calls and inquiries as a result of the COVID-19 pandemic. We are offering this free service for the length of the pandemic, in an effort to reduce the strain on existing operations and to streamline information access to those in need.
The free offering entails:
- Setting up automation flows (chat and/or voice AI assistants)
- Provisioning human escalation channels
- Provisioning phone numbers and/or chat endpoints
- Running the service
- Providing uptime support
This service can fit within an existing contact center or stand a new one up entirely. If you are an organization in need or know one who could benefit from this offering, please fill out the form below or share the link accordingly.
— Team NLX
Why are we doing this?
NLX Inc. operates out of New York City and has team members spread around the globe, and thus we have experienced first-hand the disruption caused by the COVID-19 pandemic. Our technology is built from the grounds up to support the most demanding use cases and we believe this is one where we can make a difference.