Announcing Voice Insights

NLX just released Voice Insights: a first-to-market, contact center monitoring and analytics product tailored to Amazon Connect. Using Voice Insights, Amazon Connect customers can leverage real-time data to reduce their call volumes, call handling time, and time spent on reporting and monitoring, while maintaining call quality and handling efficiency. Moreover, for the first time, Amazon Connect customers are able to understand call drivers and identify opportunities for automation.

You can subscribe to Voice Insights today through the AWS Marketplace.