AWS and NLX Presents: Building AI-Powered, Data Driven Customer Self-Service

Aprenda como o Voice Compass é um serviço que vai além de simples interação de voz e texto utilizando ferramentas que baseadas em dados, automação e Inteligência Artificial para criar uma nova geração de self-service de call centers.

Andrei Papancea

03/15/2021
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Andrei Papancea

Andrei is our CEO and swiss-army knife for all things natural language-related.

He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed).

He teaches graduate lectures on Cloud Computing and Big Data at Columbia University.

He holds a M.S. in Computer Science from Columbia University.