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E: Hey everybody, I'm Elaine. I'm a Conversational UX Designer from NLX and today I'm joined by Cecilia, who is another designer part of our Conversational UX team. Welcome Cecilia, we're so excited to hear about you and hear about your unique background and how you got started in the field of conversation design and working in the conversational AI space.
C: Thanks so much for having me, Elaine!
E: Let's get started with some of the questions that we have here prepared. Could you explain a little bit about your background? I know you're an Instructional Designer, but some people might not know exactly what that is, so could you explain more about Instructional Design and what the role entails
C: Absolutely. So an instructional designer specializes in understanding the process of learning. At its most basic form, learning starts as a transfer of some bit of information to a person. When that information is really mastered by the person, whether it's because the information can be recalled or applied in a situation without a learning aide, it's now become knowledge or a skill of that person. So first, we would identify: What is the information that needs to transferred to a learner? That now becomes part of the learning goal. And sometimes we're working against certain challenges. An instructor may approach me and say, "Normally, I teach a foreign language class and I'd have the chance to have conversations with learners in person, see how their mouths move, or maybe hear how they pronounce things. Now I'm having to do everything online and I can't meet synchronously with all of my students." So an instructional designer will really devise solutions that take into account many factors, including those challenges, all to allow for that transfer of information to someone, better than it was before an instructional designer would've intervened. So the role then entails kind of evaluating: what are the resources, the systems, and the methods that currently exist? And which ones need to be created or implemented if they don't. All to provide a useful and really pleasant experience of that information transfer.