Written by Gene Marks for Forbes -- "Artificial Intelligence company NLX has created a conversational AI to help relieve customer service workers and customers. The AI was first introduced through American Express Customer Service and is said to partnered with Amazon. They intend to focus on the travel and hospitality industries to help them bounce back after the pandemic. NLX’s AI is different from others, because the digital assistant stays on the call even after the problem has been resolved then follows what the customer is seeing to make sure they are taking the right steps. The AI also uses human phrases to create a better form of communication with the customer. (Source: PYMNTS)"
See on Forbes.com here.