Personalized conversation automation with contextual escalations for Genesys users

We are proud to announce an integration with Genesys, one of the industry-leading cloud communication providers that serve the contact center market. The out-of-the-box integration available within the no-code Conversations by NLX™ platform helps Genesys’ customers automate and personalize voice-based channel conversations with seamless, contextual agent escalations (when needed). NLX’s integration with Genesys adds to the ever-growing list of contact center platform connections already supported within Conversations by NLX. 

This powerful integration drives down wait times and improves customer satisfaction by offering a 24/7 path to resolution via self-service. This takes the pressure off of the call center, empowering agents to handle more complex tasks while our self-service integration takes care of the rest. The Genesys integration can be leveraged in combination with the same powerful Natural Language Understanding (NLU) engine from NLX that supports rich multimodal interactions and integrates with Generative AI models like GPT-3.

The partnership between NLX and Genesys is helping businesses adapt to changing customer needs and market trends quickly. Businesses can easily update and modify self-service experiences to reflect the latest trends and emerging customer preferences they are seeing.

NLX’s no-code platform makes it easy for both technical and non-technical teams to build, manage, and analyze all automated conversations in one universal location. And if you’d rather take a hands-off approach our team can be deployed to build and support end-to-end experiences in collaboration with you. 

If you’d like to learn more about NLX’s Genesys integration, set up a meeting with NLX to discover how we can transform your customer experience or contact us here.