NLX and AWS Presents: Driving Digital Transformation and Accelerating Innovation

Customer Self-Service as a Journey. Using NLX Voice Compass to create a conversational experience for small business owners who may be unable to read or write in the language of the supplier.

Andrei Papancea

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Andrei Papancea

Andrei is our CEO and swiss-army knife for all things natural language-related.

He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed).

He teaches graduate lectures on Cloud Computing and Big Data at Columbia University.

He holds a M.S. in Computer Science from Columbia University.