NLX Furthers Collaboration with AWS with Conversational AI Solutions

NLX is excited to announce it is part of the AWS conversational AI partner solutions initiative

Andrei Papancea

  • customer service
  • AI
  • conversational ai
  • voice ai
  • aws
  • amazon partner

New York, November 15th 2021 — NLX is excited to announce it is part of the Amazon Web Services, Inc. (AWS) conversational artificial intelligence (AI) Partner solutions initiative. NLX allows organizations to deploy high-quality conversational AI experiences through their Conversations by NLX and Voice Compass multimodal solution.

NLX technology is already enabling businesses in a range of sectors - including travel, retail, financial services, insurance, and healthcare - to automate commonly needed tasks like “password reset” that would normally require live agent handling. NLX’s existing customer base includes a global drinks manufacturer, a leading international airline, and others. NLX’s AWS conversational AI Partner status will help extend the reach of the business even further.

The company’s products include Conversations by NLX, a platform that enables users to build, manage, and analyze their automated conversations in one place, and Voice Compass, a multimodal conversational application that combines Voice with Digital assets to deliver self-paced, voice-guided journeys that automate support tasks that would normally require live agent handling.

The company’s conversational AI products leverage more than 50 AWS services with specific integrations such as Amazon Lex as an underlying NLP engine to support conversational AI applications across all channels, whether chat, voice, or multimodal; Amazon Polly on all its voice-powered conversational AI applications (whether Smart IVR or Voice Compass), and Amazon Kendra, which is used for customers who are looking to drive state-of-the-art, AI-driven, knowledge- based searches for their organizations.

“We are really proud to be part of the AWS conversational AI first partner group,” said Andrei Papancea, Co-Founder and Chief Executive Officer at NLX. “We are seeing every day the transformational effect our products are having in improving the efficiency, effectiveness and quality of our clients’ customer service operations and being part of the AWS sector will enable us to extend the reach of that technology both by sector and geographically. It’s very exciting.” 

The other companies named as partners by AWS include independent software vendors Cation Consulting, ServisBOT and XAPP AI, and three systems integrators: Deloitte, Quantiphi, and TensorIoT.

AWS provides on-demand cloud computing platforms and APIs to individuals, companies, and governments.

Andrei Papancea

Andrei is our CEO and swiss-army knife for all things natural language-related.

He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed).

He teaches graduate lectures on Cloud Computing and Big Data at Columbia University.

He holds a M.S. in Computer Science from Columbia University.