NLX Welcomes Brian Dawson

Brian Dawson Joins NLX as Head of Business Development

Andrei Papancea

07/01/2021
  • announcement
  • team

Brian Dawson has joined the NLX team with immediate effect as our new Head of Business Development.

He joins with more than 25 years of company growth and team leadership experience across a range of diverse industry verticals. Most recently Brian led product development in healthcare analytics. He has also played product and business development roles in entertainment, energy, transportation, IT systems, financial services, and data analytics. At NLX he will be integral to helping grow the company’s client list across multiple sectors as well as implementing operational scaling to meet increased market demand.

“I've been in all stages of company growth, from co-founding, and scale-up to large company turn-around and consulting to well-established companies. I pride myself in navigating a company, diving into the culture, and applying the right amount of process that can rapidly accelerate growth in all areas, from sales to product development,” he explains.

Brian describes himself as having a passion for asking the questions that others won't and being too curious to give up on finding the real problems customers face.

“I love the team discussion in solving problems because it's the sum of those conversations that usually results in discovering the correct answer to a problem, and the evolution process energizes me. I bring that to every team, customer, and employee meeting. By helping others improve, business improves, and we all grow.”

Passionate about surfing, hiking, and biking and partial to enjoying good tequila with friends, Brian says he is excited about joining NLX.

“We're transforming the industry to help our customers communicate with their customers in more efficient, effective, and personal ways while helping cut down their costs and drive up their topline revenue through satisfying customer service experiences. It’s exciting to be an integral part of building a truly great company.”

Brian reports into CEO and co-founder Andrei Papancea, who comments:

“As part of the next phase of the development of NLX we are building a team of exceptional talent and expertise, whether in product development, marketing, operations or, in Brian’s case, business development. Each cog in that wheel has a critical role to play in driving our business forward so that it achieves its potential. Brian’s experience and drive adds significant capability to our business development function.”

Andrei Papancea

Andrei is our CEO and swiss-army knife for all things natural language-related.

He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed).

He teaches graduate lectures on Cloud Computing and Big Data at Columbia University.

He holds a M.S. in Computer Science from Columbia University.