From PYMNTS.com - In the often-infuriating experiences infamously delivered by customer service chatbots and voice prompts, digital-savvy consumers know there has to be a better way of operating. Read more here.
PYMNTS Conversational AI Talk - 2/15
Conversational AI is talk of the town as call centers adapt to new realities. PYMNTS.com chats w/ NLX's Andrei Papancea.