Meet our team

Peter Szerzo
Co-Founder Spotlight

NLX was forged in the cauldron of family and friendship. Founded in March 2018 by brothers Andrei and Vlad Papancea and long-time friend Peter Szerzo, NLX began developing its signature Conversational AI technology to help brands transform their customer interactions into automated, personalized self-service experiences.

Hear from Peter, NLX's Head of UI Engineering, about how it all started and how NLX grew to be the company it is today.

Leadership

Executives

CEO & CPO

Andrei Papancea

Andrei is CEO & CPO at NLX, our Swiss-army knife for all things natural language-related. He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

Part of the Andrei-Vlad brother team, his first development was an app that delivered curated, high-quality gifts. Andrei is a creative guru, steering his ideas through 21st century technology to realize innovation.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed). He teaches graduate lectures on Cloud Computing and Big Data at Columbia University. He holds a M.S. in Computer Science from Columbia University.

CSO & CGO

Brian Dawson

As Chief Strategy & Growth Officer, Brian is integral to helping grow the company’s client list across multiple sectors as well as implementing operational scaling to meet increased market demand.

He brings more than 25 years of company growth and team leadership experience across a range of diverse industry verticals. Most recently Brian led product development in healthcare analytics. He has also played product and business development roles in entertainment, energy, transportation, IT systems, financial services, and data analytics.

Brian enjoys surfing, hiking, biking, and sipping good tequila with friends.

He holds an MBA in Business Administration and Management from the University of Phoenix and has a Master’s in Computer Science and Computer Engineering from California State University Long Beach.

CTO

Vlad Papancea

As CTO, Vlad has overall responsibility for the NLX platform and infrastructure as well as developing the technical strategy for the company. This includes implementing best practices in areas of engineering operations, security, monitoring, analytics, and automation.

He ran terabyte-scale data pipelines to facilitate AI-powered risk underwriting at Argo Group. He established DevOps standards for deploying new products on AWS, while migrating legacy applications to the newly prescribed architecture. Furthermore, he created reusable frameworks and pipelines for both actuaries and data scientists to deploy their statistical and machine learning models to the cloud.

Outside of NLX, Vlad likes to dine with friends at new restaurants in NYC and try to reproduce dishes at home. He holds a B.S. in Computer Science from Knox College.

COO

Doug Bryers

As COO, Doug is responsible for business and marketing strategies as well as aligning NLX products with emerging market opportunities.

A seasoned executive, Doug has helped build companies and market innovative products and services for software and technology firms since 1995. He has worked with more than a dozen startups for US, New Zealand, and Australia technology companies—successfully exiting to companies such as Intel, Sony Entertainment, and Demand Media, as well as an IPO for DocuSign.

Doug loves being around compelling innovation and creating the teams that can help make it happen. He enjoys hiking, biking, camping, and all things beach life as well as traveling to new places with his wife.

He holds a Business Degree in Marketing from the Queensland University of Technology

Sales

Customer Success Team

Director of Customer Success

Georgina Stopfer

Georgina is the Director of Customer Success, which she says will be defined by overall effectiveness, growth, and "feel good" experiences.

She joins after seven years at IT services and solutions provider Affinity Inc, the last four of which as Director of Client Delivery and Engagement where she worked with Fortune 100 and midrange businesses.

Georgina holds an MBA from Woodbury University and a B.S. in Business Administration from The University of Phoenix.

Outside of work Georgina enjoys going for hikes with her friends and dogs. Additionally, she is fluent in Spanish and has been able to apply her language abilities with many of our Latin American customers.

Director of Customer Technical Solutions

David Gwartney

David is the Director of Customer Technical Solutions, responsible for integrating virtual assistants with enterprise and social media applications and services.

David comes to NLX with a strong background in Conversational AI, software engineering, and data analytics engineering. In his previous role, he built and deployed more than a dozen chatbots for some of the United States’ largest beer brands. Before moving into the Conversational AI industry, he worked in software engineering for BMC (systems management), sales engineering for Boundary (systems management) and Import.io (eCommerce data), and in data analytics engineering for Zynga (Gaming) and IAC (Interactive Corporation).

He holds a B.S. in Aerospace Engineering from San Jose State University.
Outside of work, David enjoys playing music in a class rock band composed with fellow dads in the Almaden Valley (San Jose, CA). David is well known for his ability in woodworking (one of his pieces is on display in the NLX New York office). David has a passion/zest for learning languages having studied both Japanese and Spanish starting in High School and continuing through college.

Account Manager

Aileen Labadie

As Account Manager, Aileen has joined forces with the Sales team to help clients deliver the best experience possible for their customers.

She has extensive experience in Account Management, Sales, and Business Development in the technology, financial services, and call center industries. In her last role, she was instrumental in driving sales and partner relationships for a Gartner-recognized conversational AI platform. She has worked for both startups and large companies across North America and Southeast Asia.

Aileen has a zest for traveling, food adventures, and anything fitness related - she participated in the NYC marathon twice with plans of attending another one soon! She is fluent in English and Filipino, and currently learning Korean.

She holds two Bachelor’s degrees in Information Management from Asia Pacific College and in Communication Arts from San Juan de Letran.

Senior Customer Success Manager

Cassie Kamphaus

As Senior Customer Success Manager, Cassie works closely with our customers to build conversational AI and multi-model solutions focused on improving automation and helping their business grow with the latest NLX technology.

Cassie has worked at SaaS companies including Invoca and Strategic Healthcare Programs and has over 10 years of experience in all areas of Customer Success including Support, Implementation, Project Management, and Technical Solutions.

Outside of work, you'll most likely find Cassie at the beach, golfing or playing with her pup. She also loves watching football and snowboarding in the winter.

Director of Sales

Charlie Callari

Charlie is Director of Sales at NLX. A business executive with over 25 years of experience in marketing, sales, and technology, he has helped organizations deliver exceptional customer experiences with AI and machine learning. He is experienced in successfully launching innovative software and technology solutions and holds a B.S. in Management Information Systems and Computer Science from Manhattan College. Charlie has worked for companies such as IBM, Remedy, and SYKES Enterprises.

Charlie resides in New Jersey with his family. He volunteers for Covenant House and Happiness is Camping, and enjoys spending time playing golf, cooking, and gardening. He is well-known throughout the Northeast for his pasta with pesto sauce from his garden. He also loves fishing and of course has a story about one that got away.

Senior Customer Success Manager

Michael Bingham

As a Senior Customer Success Manager, Michael Bingham helps develop and build strong customer relationships with key customer stakeholders, ensuring high levels of customer satisfaction and recognition of ROI, leading to client retention and growth opportunities.

Michael comes from a strong background in client services and people leadership, having worked for Strategic Healthcare Programs, Ergomotion, Inc, and Mentor Worldwide.

He holds a Bachelor’s degree in Business Administration from Purdue Global University.

Outside of work, Michael enjoys coaching his children’s sports teams, snowboarding, bowling, and playing guitar.

Senior Customer Success Manager

Chance Villegas

Chance Villegas is a Senior Customer Success Manager, responsible for assisting customers build conversational AI solutions that cater to their business clientele, aligning with their company's mission statement, and building strong customer relationships with key stakeholders maximizing their return on investment.

Prior to joining NLX, he worked for NBCUniversal for 10 years as a Knowledge and Platform Lead governing the knowledge base, Amazon Connect IVR builds, remote support tool administration, and designing custom analytics platforms for the entire organization.

He attended the University of Arizona, where he studied Business Technology and Music Composition.

In his personal life, Chance enjoys RVing full time with his wife and 3 year old son experiencing all of what North America has to offer. Other hobbies include speed solving rubik's cubes, playing VR games, and from time to time picking up a guitar, piano, or bangin' on the drums to let out some steam.

Operations and Marketing

Director of Business Operations

Ellie Ransom

As Director of Business Operations, Ellie’s role is to scale the internal organization and leverage her deep love of math and analytics to shape the future of NLX operations and culture.

She enjoyed three years at a market-leading online event marketing platform, Splash, where she led in roles as diverse as Solutions Consultant and Information Security Manager. A former librarian and a certified yoga instructor, Ellie’s hobbies and interests include reading, skin care, yoga, and adventure seeking.

Ellie has a Bachelor’s degree in Mathematics from North Carolina State University, a Master’s in Applied Mathematics and Statistics from Georgetown University, and another Master’s degree in Library and Information Science from Pratt Institute’s School of Information.

Director of Marketing

Megan Swiatkowski

Megan is the Director of Marketing, responsible for creating and implementing strategies to strengthen the company’s market presence and developing the company’s voice.

She comes from a strong background in Communications and Operations, having worked for Amazon, Axios, and POLITICO. She has experience in product launches, media relations, brand strategy, and internal/external messaging.

Megan holds an MBA from The George Washington University and a B.A. in Broadcast Journalism from Penn State. She is certified in Leadership Management, Marketing and Brand Management, and Google Digital Garage.

In her free time, Megan enjoys training for marathons and triathlons, hiking, traveling, knitting, and spending time with friends and family.

Product

Director of Product Management

Fadi Baaklini

As Director of Product Management, Fadi implements Agile Process for both project and product management. Working closely with the product team, he is responsible for delivering enhancements to both Voice Compass® and NLX Studio products.

He has expertise working with both large companies and start-ups, including with Deloitte Consulting, JP Morgan Asset Management, Raytheon, and IHS Markit. He also has military experience and speaks English, Arabic, and French.

Outside of work, his interests include rugby, soccer, football--specifically the Pittsburgh Steelers—DIY, and home improvement.

He holds an MBA in Management Leadership from George Washington University, a Master’s in International Affairs, Energy, and Security from Columbia University, and has a BA in Economics and Political Science from Roger Williams University.

Product Manager

Sudharshan Shankar

As a Product Manager, Sudharshan is responsible for managing and driving the product vision for Voice Compass, while working with his team to understand user needs and deliver a truly unique user experience.

Prior to joining NLX, Sudharshan worked as a Technology Consultant for four years at Deloitte, working across multiple projects with federal agencies and large commercial clients. His experience includes leading cross-functional teams and delivering in an Agile environment.

He holds a Bachelor of Science in Accounting & Finance from the University of Maryland.

Outside of work, you can find Suds playing basketball, cheering for the Baltimore Ravens, or enjoying a round of golf. He also loves experiencing different parts of the world through food and travel and is always looking for his next adventure.

Engineering

Head of UI Engineering

Peter Szerzo

As Head of UI Engineering, Peter is responsible for crafting the user interfaces of NLX products.

He started his software engineering career after exploring algorithmic design in structural geometry, while working on architectural components for one of the Hudson Yards towers in New York City. He is an accomplished engineer, a gold-medaled physicist, and is passionate for math-driven design and highly interactive UX.

Peter spends his spare time coding for interactive visuals. He loves The Wire, rewatches Twin Peaks every other year, and enjoys old silent films with orchestra whenever he gets the chance. He likes electronic music and enjoys going to jazz shows.

He holds a B.S. in Structural Engineering from Princeton University.

Frontend Engineer

Duo Yu Chen

Duo is a Frontend Engineer at NLX, primarily focused on implementing quality UI/UX for Conversations by NLX.

Previously, Duo worked in the e-commerce and fintech industry as Fullstack/Frontend Developer, where he was responsible for crafting data-intensive web components and API design to deliver a seamless user experience.

Duo is a graduate of University at Buffalo, with a bachelor’s degree in computer science.

Outside of work, he still enjoys programming and has a passion for Open Source software, where he can experiment with varieties of technical/designing ideas, and create tools for other developers.

Cloud Engineer

Sam Trost

Sam is a Cloud Engineer, responsible for building and maintaining APIs, driving cloud architecture, DevOps, and building new system components to support our NLX platform ecosystem.

Prior to joining NLX, Sam worked for Trane Technologies where, as Lead Architect, he was responsible for leading complex projects and ensuring the success for enterprise-level application rollouts. Sam holds a bachelor's degree in Computer Science from the University of Wisconsin-La Crosse.

In his spare time, he enjoys traveling, cycling, and playing tuba.

Director of Engineering

Avinab Rajbahndary

Avi is our Director of Engineering, overseeing and driving strategy in developing and improving engineering practices. He is a key contributor to the continuous automation improvement that provides a faster and more frictionless self-service experience for all customers.

His experience in software development at an IT digital consultancy included five years leading an integration team tasked to assist with the digital transformation of a financial institution.

Avi is fluent in English, Nepali, and Hindi. He is an avid enthusiast of the English Premier League and ardent follower of Liverpool Football Club. He also enjoys experiencing different cultures through food and travel.

He holds a B.A. in Computer Science and Economics from Knox College.

Cloud Engineer

Cho So

Cho So is a Cloud Engineer responsible for developing and enhancing new features and APIs for Voice Compass.

Prior to joining NLX, Cho worked as a Research Assistant in the Marketing Department at NYU Stern, where she was responsible for programming, designing, and implementing consumer behavior research studies.

Cho holds an MS degree in Computer Science from NYU Tandon, as well as a BS/BA dual-degree in Business and Economics/Asian Studies from Lehigh University. She is fluent in English, Chinese, Japanese and Korean.

In her spare time, Cho enjoys foodie adventures with friends, online pc gaming, and experimenting with new baking recipes.

Senior Software Engineer

Roman Smunyov

Roman Smunyov is a Senior Software Engineer, whose expertise brings brand new features and possibilities to multiply internal and external projects, like Voice Compass.

Roman comes from a strong background in the software engineering industry, having worked for big shots like Nord Security and a number of different startups across the globe. He has impressive JavaScript skills, including popular frameworks like Svelte, React, or Angular together with a strong front-end and UI/UX vision. All of it is backed by a bachelor's degree in Applicable Mathematics.

In his spare time, Roman likes to climb down the stairs on his bike and work on some personal projects. Roman is also a proud cat-mommy of three wonderful cats.

Careers
Want to join our team?

Come shape the future of conversational AI. We’re looking for great people to join our high performance team.