Meet our team

Andrei is CEO & CPO at NLX, our Swiss-army knife for all things natural language-related. He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

Part of the Andrei-Vlad brother team, his first development was an app that delivered curated, high-quality gifts. Andrei is a creative guru, steering his ideas through 21st century technology to realize innovation.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed). He teaches graduate lectures on Cloud Computing and Big Data at Columbia University. He holds a M.S. in Computer Science from Columbia University.

As Chief Strategy Officer, Brian is integral to helping grow the company’s client list across multiple sectors as well as implementing operational scaling to meet increased market demand.

He brings more than 25 years of company growth and team leadership experience across a range of diverse industry verticals. Most recently Brian led product development in healthcare analytics. He has also played product and business development roles in entertainment, energy, transportation, IT systems, financial services, and data analytics.

Brian enjoys surfing, hiking, biking, and sipping good tequila with friends.

He holds an MBA in Business Administration and Management from the University of Phoenix and has a Master’s in Computer Science and Computer Engineering from California State University Long Beach.

Georgina is the Director of Customer Success, which she says will be defined by overall effectiveness, growth, and "feel good" experiences.

She joins after seven years at IT services and solutions provider Affinity Inc, the last four of which as Director of Client Delivery and Engagement where she worked with Fortune 100 and midrange businesses.

Georgina holds an MBA from Woodbury University and a B.S. in Business Administration from The University of Phoenix.

Outside of work Georgina enjoys going for hikes with her friends and dogs. Additionally, she is fluent in Spanish and has been able to apply her language abilities with many of our Latin American customers.

As Senior Customer Success Manager, Cassie works closely with our customers to build conversational AI and multi-model solutions focused on improving automation and helping their business grow with the latest NLX technology.

Cassie has worked at SaaS companies including Invoca and Strategic Healthcare Programs and has over 10 years of experience in all areas of Customer Success including Support, Implementation, Project Management, and Technical Solutions.

Outside of work, you'll most likely find Cassie at the beach, golfing or playing with her pup. She also loves watching football and snowboarding in the winter.

Ian-Michael is the GM for LATAM and strategic accounts, responsible for the growth and operation for NLX in the region.

He has a decade of executive leadership in SaaS B2B GTM, Solution Selling, Revenue Generation, and Strategic Alliances focusing on bringing Automation and Digital Transformation within Enterprises, Mid-Market, and SMB verticals across North and South Americas and APAC regions. Notable Achievements in his last role include securing global MSAs with Hilton, IHG, Accor, and Virgin Hotels to incorporate new guest engagement channels and automation to improve the CX. He also had multiple publications and collaborations in his advisory board member role at Cornell Business School Center for Hospitality Research. Secured and build deep strategic partnerships with AWS, Salesforce, and Cisco marketplaces.

His true passion lies in the intersection between Technology, Hospitality and Sustainability. Recently he attended the Mastery Week: Regenerating Soil and Soul: People, Planet and Purpose which was led by Paul Hawken. He loves cooking for family and friends, and he's constantly seeking the outdoors, connecting with nature, and surfing. His most notable project and achievement is becoming a proud girl dad!

He holds a BA in Business Management at the University of Technology Sydney.

As Director of Business Operations, Ellie’s role is to scale the internal organization and leverage her deep love of math and analytics to shape the future of NLX operations and culture.

She enjoyed three years at a market-leading online event marketing platform, Splash, where she led in roles as diverse as Solutions Consultant and Information Security Manager. A former librarian and a certified yoga instructor, Ellie’s hobbies and interests include reading, skin care, yoga, and adventure seeking.

Ellie has a Bachelor’s degree in Mathematics from North Carolina State University, a Master’s in Applied Mathematics and Statistics from Georgetown University, and another Master’s degree in Library and Information Science from Pratt Institute’s School of Information.

As Head of UI Engineering, Peter is responsible for crafting the user interfaces of NLX products.

He started his software engineering career after exploring algorithmic design in structural geometry, while working on architectural components for one of the Hudson Yards towers in New York City. He is an accomplished engineer, a gold-medaled physicist, and is passionate for math-driven design and highly interactive UX.

Peter spends his spare time coding for interactive visuals. He loves The Wire, rewatches Twin Peaks every other year, and enjoys old silent films with orchestra whenever he gets the chance. He likes electronic music and enjoys going to jazz shows.

He holds a B.S. in Structural Engineering from Princeton University.

Sam is a Cloud Engineer, responsible for building and maintaining APIs, driving cloud architecture, DevOps, and building new system components to support our NLX platform ecosystem.

Prior to joining NLX, Sam worked for Trane Technologies where, as Lead Architect, he was responsible for leading complex projects and ensuring the success for enterprise-level application rollouts. Sam holds a bachelor's degree in Computer Science from the University of Wisconsin-La Crosse.

In his spare time, he enjoys traveling, cycling, and playing tuba.

Cho So is a Cloud Engineer responsible for developing and enhancing new features and APIs for Voice Compass.

Prior to joining NLX, Cho worked as a Research Assistant in the Marketing Department at NYU Stern, where she was responsible for programming, designing, and implementing consumer behavior research studies.

Cho holds an MS degree in Computer Science from NYU Tandon, as well as a BS/BA dual-degree in Business and Economics/Asian Studies from Lehigh University. She is fluent in English, Chinese, Japanese and Korean.

In her spare time, Cho enjoys foodie adventures with friends, online pc gaming, and experimenting with new baking recipes.