Human agents, augmented by AI in real-time
Background
NLX’s agent assist experience brings practical LLM-driven functionality to your agents. Succinct and scannable conversation summaries. Knowledge-based articles at your fingertips. Pre-fill next actions to improve call handling time. Recommendations on next steps to propose to customers based on the conversation.
Technologies Used
- Generative AI
- Knowledge Base
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Customer-preferred LLM