A richer live chat to meet customer needs
Background
For automotive claims, NLX powers an enhanced live chat experience that makes it easy for customers to submit a new claim or see the status of a current claim. Personalized to the customer, the experience connects their policy to the claim, allows the customer to submit the necessary information via the virtual assistant and enables them to upload photos and other relevant content.
Technologies Used
- Knowledge Base
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Customer-preferred LLM
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NLX Chat SDK