Multimodal Conversational AI
It's no longer practical for major brands to take a single-channel approach to automated customer service. Brands need synchronized omnichannel support.
NLX's advanced technology and platform power a multimodal (two or more modalities like voice, text, image, etc.), multichannel self-service experience that enriches the customer interaction, augments your existing automated resolution infrastructure, and contains the inquiry to the conversation flow (unless escalation is needed.)
With NLX, end-users seamlessly transition back-and-forth from chat, to voice, to multimodal, friction-free while experiencing continuous engagement as they would with a live agent.