CyberNews: NLX: “many businesses are working harder, not smarter to resolve their customer needs”

According to our guest today, companies should pay more attention to the issues that their customers are facing and provide them with direct solutions, rather than just advertise all the features of their latest product.

While the pandemic forced businesses to rush to set up websites and implement VPNs on their employee devices, many are still hesitant to adopt cutting-edge solutions to automate some of the company processes, despite the technology available today.

To discuss how natural language processing technology can not only take some of the work off the sales team's shoulders but also enhance customer experience, we caught up with Andrei Papancea, the CEO, CPO, and Co-founder of NLX – a company revolutionizing the customer interactions with the power of conversational AI.

Read the full interview here: https://cybernews.com/security/andrei-papancea-nlx-many-businesses-are-working-harder-not-smarter-to-resolve-their-customer-needs/