“That’s Cool!” Moments: Platforms and Learning Curves

Our Customer Success Team shouts out some of our "That's Cool!" moments our customers have while using the Conversations by NLX platform.

Andrei Papancea


There’s always a learning curve when it comes to starting to use new technology products and services. Whether it’s a new app on your phone or a platform you’re using at work, the initial time investment must be spent in order for the product or service to be used to its full potential. 

While intuitively designed products and services, clear guides, and engaging training sessions can help shorten the learning curve, some learning curves will always exist. Moreover, the learning curve persists throughout the use of the technology, particularly as new features or options are added.

As the CEO of a SaaS-based technology company, one of my favorite moments on the learning curve is when you are showing someone a feature within the platform and they say, “That’s cool!” In those moments, you know you just saved that person extra time and effort that they no longer have to expend for the same, if not better quality. 

For example, I remember the first time I used Figma, a free web design tool. Many of the features to design graphics were intuitive, but after watching a few YouTube videos to dive in deeper, I had several “that’s cool” moments when I realized how to do something easier or better. My designs and graphics were more interesting, and I spent less time making them. (Check out our Figma Plugin here.)

Our Customer Success Team has these wow-factor moments with our customers all the time as they walk them through what our no-code platform can do. Here are a few of the standout features within Conversations by NLX for which our Customer Success Team receives the most feedback:

Georgina Stopfer, Director of Customer Success: “The customers I work with always share great feedback about our process for testing the bots. It can all be done in the canvas where you’re building with real API without needing to deploy changes. It adds so much confidence to the building process so you know that when you do send changes live, you know exactly what it will look like. 

Michael Bingham, Senior Customer Success Manager: “Data is key to making really engaging and effective self-service conversations! Our fully customizable analytics dashboard is amazing for watching things at scale, but one of my favorite analytics features is the ability to see the number of conversations moving through each part of the flow in the canvas where you build! It really helps the customers I work with continue to finesse the conversation to improve automation and customer satisfaction simultaneously.” 

Cassie Kamphaus, Senior Customer Success Manager: “Our platform’s ability to translate automated conversations in 65+ languages on the fly continues to wow our customers and me. We also allow for live translations in real-time so that customers and agents can communicate in different languages. It’s inclusive, engaging, and removes barriers that could have potentially stopped a customer from interacting with your brand before!” 

Learn more about our platform here and get started with your first “that’s cool” moment here

Andrei Papancea

Andrei is our CEO and swiss-army knife for all things natural language-related.

He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed).

He teaches graduate lectures on Cloud Computing and Big Data at Columbia University.

He holds a M.S. in Computer Science from Columbia University.