Conversational AI News | Customer Experience Innovations

02/21/2022

Conversational AI is Talk of the Town as Call Centers Adapt to New Realities

Chat between NLX and PYMNTS.com about conversational AI for customer engagement

01/26/2022

NLX Raises $5 Million in Seed Funding

We're proud to announce that NLX secured $5 million in seed funding!

01/27/2022

NLX® Bolsters Senior Team with Two New Directors Following Capital Raise

Please welcome our new Directors: Georgina Stopfer and Megan Swiatkowski

01/19/2022

Voice AI Helping Hotels Bounce Back Better

How Conversational AI is assisting the hospitality industry during the pandemic recovery

12/20/2021

NLX Welcomes Aileen Labadie

Aileen Labadie joins NLX as Account Manager

12/13/2021

NLX Welcomes Cody Lane

Cody Lane joins NLX as Associate Product Manager

12/07/2021

Voice AI Technology to Increase as Hotel Operators Prepare for Upsurge in Guest Requests

As hotel occupancy levels climb back towards pre-pandemic levels, companies are faced with numerous issues.

11/15/2021

NLX Furthers Collaboration with AWS with Conversational AI Solutions

NLX is excited to announce it is part of the AWS conversational AI partner solutions initiative

10/22/2021

The Evolution of Customer Service from Babylon to Best Practices

The customer service maturity journey

10/19/2021

Amazon Connect and NLX’s AI Based Voice Insights

Amazon Connect can now enhance contact center efficiency through NLX’s AI based Voice Insights

10/04/2021

NLX's Solution to Air Travel

NLX offers multiple services to help airlines improve the customer experience

09/13/2021

NLX Welcomes Charlie Callari

Charlie Callari joins NLX as Director of Sales

09/10/2021

Voice AI Technology Enhancing the Customer Experience as Growth of Digital Banking Continues

How NLX is providing solutions for digital banking

08/26/2021

Elaine and Cecilia Talk Conversation Design

NLX team members, Elaine and Cecilia, talk Conversation Design in the AI space

08/06/2021

Digital Customer Engagement for Travel and Hospitality

NLX is featured in AWS's new ebook about the future of travel and hospitality

07/23/2021

Turning Password Reset Into a Customer Service Opportunity

The customer service pain (and opportunity!) of password reset

07/15/2021

Finding Conversational Solutions for Banking

NLX Conversational Design team - a day in the life

07/14/2021

NLX Announces New Senior Appointments to Drive Growth

Brian Dawson, Ellie Ransom, and Fadi Baaklini are welcomed to the team by NLX CEO Andrei Papancea

07/13/2021

NLX Welcomes Avinab Rajbhandary

Avinab Rajbhandary joins NLX as a Cloud Architect

07/01/2021

NLX Welcomes Brian Dawson

Brian Dawson joins NLX as Head of Business Development

06/14/2021

NLX Welcomes Ellie Ransom

Ellie Ransom joins NLX as Director of Business Operations

06/09/2021

The Benefits of Voice Technology in Reducing Customer Frustrations

Andrei Papancea's guest post in the MarTech Series

06/02/2021

NLX Welcomes Fadi Baaklini

Fadi Baaklini joins NLX as Director of Product Management

05/11/2021

NLX Presents: AI-Driven Customer Self-Service in Travel & Hospitality

Andrei Papancea of NLX, Sekhar Mallipeddi of Amazon Web Services (AWS), and Irene Pascal of Copa Airlines discuss a recent Copa Airline's case study

05/06/2021

Meet Peter Szerzo

Interview of Peter Szerzo (Co-founder and Head of UI/UX) by C5 Accelerate

04/30/2021

NLX is Helping Travelers Amid Disruption with AI-Powered Automation

NLX stood up a dynamic Conversational AI solution within two weeks on AWS

04/23/2021

NLX Welcomes Elaine Anzaldo

Elaine Anzaldo joins NLX as a Conversational UX Designer

04/20/2021

Voice AI Technology Helping Organizations Alleviate Customer Frustration Rather Than Leaving Them On-Hold

Voice AI technology Voice Compass

04/01/2021

Meet Vlad Papancea

Interview of Vlad Papancea (Co-founder and CTO of NLX) by C5 Accelerate

03/25/2021

NLX and AWS Presents: Driving Digital Transformation and Accelerating Innovation

Customer self-service as a journey

03/22/2021

Growing Role of Voice AI in Enhancing CRM and Call Center Automation

Voice AI helping CRM platform users increase automation & gather data to enhance customer service operations

03/15/2021

AWS and NLX Presents: Building AI-Powered, Data Driven Customer Self-Service

Webinar with NLX and AWS about AI and self-service

02/26/2021

NLX Welcomes Bryan Chu

Bryan Chu joins NLX as Solution Architect

02/16/2021

Building AI-Powered, Data Driven Customer Self-Service

The next generation of customer self-service

02/09/2021

AWS Travel and Hospitality Partner Conversations: NLX

Conversation between Andrei Papancea, CEO of NLX, and David Solomito, Head of Global Marketing for AWS Travel and Hospitality

01/26/2021

Fireside Chat with Joan and Andrei of NLX

Conversational AI and customer experience

12/15/2020

Leaving The Chatbot Behind?

New intuitive AI-based voice technology enables customers to complete requests without waiting for human assistance

12/03/2020

NLX Achieves AWS Travel and Hospitality Competency Status

Helping companies go from behind-the-scenes operational efficiencies to guest-facing customer experiences

09/16/2020

NLX Welcomes Newest Advisory Board member

We are thrilled to announce that Rob Meyerson, former President of Blue Origin, joins NLX Advisory Board

09/10/2020

NLX team grows

Doug Bryers joins NLX as Head of Product Marketing

09/02/2020

NLX becomes APN Advanced Technology Partner

Conversational AI platform provider reaches top AWS Technology Partnership tier

07/15/2020

Building Conversational Experiences

NLX extends Conversation AI platform support

07/11/2020

Announcing SOC 2 Compliance

What this security certification milestone means for NLX and our customers

03/19/2020

COVID-19 Support

Free automated contact centers with NLX during the pandemic

01/27/2020

Convenient Conversations

We talk about the future of travel in a new article we published on the AWS Blog

12/30/2019

AWS Reference Architecture

We published a reference architecture diagram for an Alexa Skill we built with NLX Studio

12/10/2019

NLX at the AI Summit

We are speaking at the Javits Center about Conversational AI

11/07/2019

Hybrid Conversational Experience

This episode of BuildWithNLX goes through enhancing an existing website with a conversational experience

10/14/2019

Announcing NLX Studio

Our flagship product is now available on the AWS Marketplace

09/03/2019

Announcing Voice Insights

A first-to-market, contact center monitoring and analytics product tailored to Amazon Connect

09/01/2019

Announcing our Blog

We are setting up our very own blog to keep you updated on all things NLX

03/31/2022

Evolving Titles & Reporting Structures

Not all shifts need to be monumental. After all, a one-degree change in direction can change your destination.

03/31/2022

Four Thoughts For Our Fourth Birthday

It’s not a milestone birthday, but damn, turning four is still really cool. Here's my reflection on four things the market tells us that we got right at NLX.

03/29/2022

Inside NLX’s Transformative Business Model

We put the customer at the center of the equation and asked ourselves what works best for them - while also ensuring we could grow a viable business for ourselves.

04/26/2022

Focus less on tech, more on the solutions it provides

Andrei speaks at the 2022 Project Voice Conference about what's working for NLX and where he sees the Conversational AI industry heading.

04/26/2022

Tiger Teams

Tiger Teams can be helpful in quickly solutioning unplanned events, but there are some key guidelines NLX uses to ensure they continue to be effective.

04/26/2022

When Consequential News Breaks, CEOs Need to Lead

A few years ago, CEOs were able to ignore the news cycle if the news didn’t directly relate to the business. That has changed.

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How AI Technology is Helping Restaurants Improve Customer Experience