NLX's latest feature leverages Generative AI to provide empathetic responses, improving customer satisfaction

NLX is proud to share that we're officially an Amazon Connect Ready Partner!

NLX is proud to be among six top finalists pitching at the Inbound 2023 Million Dollar Pitch Competition! 

Watch: Practical generative and conversational AI for enterprises using AWS & NLX.

Today, NLX is announcing NLX Boost™, a Large Language Model (LLM)-powered feature that can improve traditional NLP (like Amazon Lex or Google Dialogflow) performance by up to 90%.

NLX will present at the AI-powered contact center webinar with AWS on August 9th. Don't miss out, register today.

Andrei joins VUX World Podcast to discuss the latest in generative and conversational AI.

Comcast’s Customer Experience team is piloting NLX’s technology to transform interactive communications with customers.

NLX is proud to unveil cutting-edge generative AI-powered conversation-building features within the no-code Conversations by NLX platform.

NLX is proud to accept the Travel Tech Titan 2023 Award, organized by F-Prime Capital and Eight Roads Ventures.

Authority Magazine's David Leichner interviews Andrei Papancea on everything, from the most exciting and concerning things in the AI industry to how to get more women involved in AI, his favorite quote, and more!

Andrei recently spoke with aiTech Trend about trends in AI, NLX, personalization capabilities, and more in his recent interview!

NLX is excited to announce that customers can now access a collection of large language models from within Conversations by NLX.

This multimoidal demo and build is a conversational ai webinar must-watch! Tune in anytime.

Whether you're a developer, business owner, or anyone interested in NLP and conversational interfaces, this webinar is a must-attend event.

This integration brings conversational AI to places that were previously untouchable.

The updates and features we’ve added to our best-in-class conversational AI platform make it even easier for brands to build personalized self-service experiences.

Brands using Genesys can now craft, manage, and analyze automated conversations in Conversations by NLX. Integrate your contact center platform in minutes.

Brands using Twilio can now craft, manage, and analyze automated multimodal conversations in Conversations by NLX. Integrate your contact center platform in minutes.

NLX CEO Andrei Papancea joins The Voicebot Podcast with Bret Kinsella to discuss conversational experiences, self-service, and GPT-3.

The latest integration within Conversations by NLX allows brands to drive user engagement through Siri’s App Shortcuts.

NLX just unveiled an out-of-the-box integration with OpenAI for businesses!

Answers to our most common questions about the out-of-the-box integration with ChatGPT.

Andrei Papancea joins Nigel Robinson on The Gradience Podcast, a Podcast by Build Talent to discuss team building and work culture.

From how NLX is preparing for the potential economic slowdown, to what the funding process was like this go-around, Andrei doesn't hold back in his latest Q&A with AlleyWatch.

The latest round of capital will continue fueling NLX’s marketplace expansion and product optimization. The round was led by IAG Capital Partners with participation from JetBlue Ventures and Flying Fish Ventures, and others.

NLX CEO Andrei Papancea writes for AWS about the top three strategic customer self-service must-haves in the revenge travel era and beyond.

NLX CEO Andrei Papancea joined The Hill's Bob Cusack to discuss emerging technologies and how they are improving the customer experience.

This designation recognizes NLX for its expertise in developing high quality, highly effective chatbot, virtual assistant, and interactive voice response (IVR) solutions.

NLX CEO Andrei Papancea writes an open letter to The Honorable Pete Buttigieg regarding airline customer service.

NLX is listed in the "Text - Customer Support" segment, which focuses on response comprehension and CX and support (e.g, agents, automated responses, insights).

LUXlife magazine has announced the winners of the 2022 Hospitality Awards, and NLX was awarded "Best Customer Service Automation Platform!"

Conversations by NLX helps augment NetSuite’s CRM by empowering brands to universally build, manage, and analyze their personalized, automated customer self-service experiences within a no-code platform.

B2C self-service can help reduce hold times, extend customer service hours to 24/7, and answer customer's inquiries without ever needing to speak to an agent. Learn more about how NLX can help your brand today.

Have you considered automating your B2B customer service? Here's how it could help benefit your business.

Conversational AI is often thought of as a B2B or B2C technology, but the benefits of integrating the technology in B2E ways can provide major benefits to your business.

The third annual collaboration between Skift and Amazon Web Services (AWS) explores how travel companies are investing in the traveler experience of the future.

The NLX + Figma plugin empowers businesses to use Figma to design and set up the audial elements of a Voice Compass journey, removing lag time between journey creation and journey deployment.

NLX was listed as one of the best tools and services for website owners! The list was compiled by the experts of the field from Cybernews – an online resource, covering news and reports like cybersecurity breaches or offers for best VPN providers.

In their latest blog post, AWS unpacks the latest trends in air travel, mentioning NLX!

Wednesday, June 22 at Customer Contact Week 2022 onstage at Ceasar’s Forum in Las Vegas, United Airlines announced they are working on automated multimodal customer service solutions for passengers with NLX.

NLX® CEO and Chief Product Officer Andrei Papancea will take to the stage at 4:35 p.m. PDT Wednesday, June 22 at the Customer Contact Week conference alongside United Airlines, Amazon Web Services (AWS), U.S. Bank, and Traeger Pellet Grills.

CyberNews interviews NLX's Andrei Papancea about how natural language processing technology can not only take some of the work off the sales team's shoulders but also enhance customer experience.

The co-founder of a fast-growing conversational AI start-up attributes its ongoing success to the commitment to building a diverse and trusting company culture almost as much as to the quality of the technology it is offering.

NLX was listed to Banking CIO's Top 10 AI Solutions Companies!

In this Q&A, NLX CEO Andrei Papancea digs into fundraising, why he started NLX, and where he sees NLX in 5 years.

Podcast Host Sebastian Rusk interviews Andrei Papancea about NLX and the future of Conversational AI

Customer service has been declining as restaurants abandon phone calls. Conversational AI has the solution

NLX has created a conversational AI to help relieve customer service workers and customers

Conversational AI is talk of the town as call centers adapt to new realities. PYMNTS.com chats w/ NLX's Andrei Papancea.

The world's leading airports magazine included NLX in it's most recent "Intelligent Moves" article.

Please welcome our new Directors: Georgina Stopfer and Megan Swiatkowski

We're proud to announce that NLX secured $5 million in seed funding!

How Conversational AI is assisting the hospitality industry during the pandemic recovery

Aileen Labadie joins NLX as Account Manager

Cody Lane joins NLX as Associate Product Manager

As hotel occupancy levels climb back towards pre-pandemic levels, companies are faced with numerous issues.

NLX is excited to announce it is part of the AWS conversational AI partner solutions initiative

The customer service maturity journey

Amazon Connect can now enhance contact center efficiency through NLX’s AI based Voice Insights

NLX offers multiple services to help airlines improve the customer experience

Charlie Callari joins NLX as Director of Sales

How NLX is providing solutions for digital banking

NLX team members, Elaine and Cecilia, talk Conversation Design in the AI space

NLX is featured in AWS's new ebook about the future of travel and hospitality

The customer service pain (and opportunity!) of password reset

NLX Conversational Design team - a day in the life

Brian Dawson, Ellie Ransom, and Fadi Baaklini are welcomed to the team by NLX CEO Andrei Papancea

Avinab Rajbhandary joins NLX as a Cloud Architect

Brian Dawson joins NLX as Head of Business Development

Ellie Ransom joins NLX as Director of Business Operations

Andrei Papancea's guest post in the MarTech Series

Fadi Baaklini joins NLX as Director of Product Management

Andrei Papancea of NLX, Sekhar Mallipeddi of Amazon Web Services (AWS), and Irene Pascal of Copa Airlines discuss a recent Copa Airline's case study

Interview of Peter Szerzo (Co-founder and Head of UI/UX) by C5 Accelerate

NLX stood up a dynamic Conversational AI solution within two weeks on AWS

Elaine Anzaldo joins NLX as a Conversational UX Designer

Voice AI technology Voice Compass

Interview of Vlad Papancea (Co-founder and CTO of NLX) by C5 Accelerate

Customer self-service as a journey

Voice AI helping CRM platform users increase automation & gather data to enhance customer service operations

Webinar with NLX and AWS about AI and self-service

Bryan Chu joins NLX as Solution Architect

The next generation of customer self-service

Conversation between Andrei Papancea, CEO of NLX, and David Solomito, Head of Global Marketing for AWS Travel and Hospitality

Edwin Warfield & Andrei Papancea dig into NLX, the future of Conversational AI, startup accelorators and more!

Conversational AI and customer experience

New intuitive AI-based voice technology enables customers to complete requests without waiting for human assistance

Helping companies go from behind-the-scenes operational efficiencies to guest-facing customer experiences

We are thrilled to announce that Rob Meyerson, former President of Blue Origin, joins NLX Advisory Board

Doug Bryers joins NLX as Head of Product Marketing

Conversational AI platform provider reaches top AWS Technology Partnership tier

NLX extends Conversation AI platform support

What this security certification milestone means for NLX and our customers

Free automated contact centers with NLX during the pandemic

We talk about the future of travel in a new article we published on the AWS Blog

We published a reference architecture diagram for an Alexa Skill we built with NLX Studio

We are speaking at the Javits Center about Conversational AI

This episode of BuildWithNLX goes through enhancing an existing website with a conversational experience

Our flagship product is now available on the AWS Marketplace

A first-to-market, contact center monitoring and analytics product tailored to Amazon Connect

We are setting up our very own blog to keep you updated on all things NLX

Not all shifts need to be monumental. After all, a one-degree change in direction can change your destination.

In an age where burnout is common, our Flexible PTO policy encourages employees to take the time they need. Here's how we're doing it.

NLX's team of 25 speaks 15 languages. CEO & CPO Andrei Papancea explains how it impacts our products, culture, and customers.

A few years ago, CEOs were able to ignore the news cycle if the news didn’t directly relate to the business. That has changed.