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United and NLX discuss the benefits of multimodal customer self-service

Wednesday, June 22 at Customer Contact Week 2022 onstage at Ceasar’s Forum in Las Vegas, United Airlines and NLX announced they are partnering to work on automated multimodal customer service solutions. NLX CEO and Chief Product Officer Andrei Papancea unveiled that the two companies are working on customer inquiries like flight cancellation, accessibility requests, and more.
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