Orchestrate the total vehicle lifecycle from showroom to service bay
- SOLUTION1 weekto deliver the first functional iteration
- CSAT90%average customer satisfaction score
- Annual calls30M+annual calls managed with 24/7 reliability
- Best-in-breed2025Best Conversational AI Platform by CX Today
The challenge
Vehicles are getting more complex. Support isn’t keeping up.
Drivers expect instant answers about their cars. Techs need fast access to vehicle data without leaving the bay.
Massive recall spikes
Effortlessly handle thousands of safety recall inquiries without expanding contact center headcount or extending wait times.
Information search
Stop forcing technicians to walk away from the vehicle to log into shared computers; keep them under the hood with instant, ear-side repair specs.
Complex technical manuals
Replace 300-page manuals with AI that explains features in plain language using voice, visuals, and interactive graphics in synchrony.
Implementation hurdles
Stop fighting complex IT projects; launch intuitive, dealer-ready conversational applications that provide immediate utility.
Use cases
Total lifecycle innovation: from showroom to service bay
Automate complex workflows with a multimodal platform built for high-stakes vehicle servicing and premium owner experiences.
Turning car repairs into a conversation
Allow technicians to retrieve cited references and document highlights directly from repair manuals via voice and visual interfaces operating in synchrony.
Recall relief at scale
Resolve the most complicated safety inquiries by allowing drivers to check status and schedule repairs through a single, automated journey.
Interactive voice manuals
Help drivers master connected car features by letting them hear instructions while visually identifying dashboard settings on their phone.
Snapshot to service
Drivers simply snap a photo of a dashboard symbol or part, and the AI visually diagnoses the issue, explains the urgency via voice, and immediately surfaces real-time service slots to book the repair.
Build to book, instantly
Automate lead conversion by letting buyers configure their ideal model and schedule a test drive that syncs directly with dealership calendars.
Manufacturing downtime relief
Apply conversational AI to production lines where an hour of downtime can cost millions. Techs get instant diagnostics instead of flipping through manuals while the line sits idle.
See how Toyota turned complex vehicle repairs into seamless conversations
"One thing that really drove home with me is that NLX had a very mature platform that had a lot of human-style conversation ability built into it... when they [dealerships] saw the demo, they knew it was something they could use in the very short term."
- world-wide-support65+support in any language
- time to automation2-6 weeks↑ from concept to live generative AI-powered flows
- AGENT EFFICIENCY GAINS15s↑ reduction in after-call workload per interaction
- automation20%↑ callers opting for visual voice-guided IVR
WHY NLX FOR AUTOMOTIVE
Built for the complexity of the modern driver and the modern technician
Multimodal experience
Voice and digital sync seamlessly, start on the phone, complete on mobile, enabling AI to handle even your most complex use cases.
Zero hallucinations
Our structured orchestration layer ensures technicians receive only authorized data with cited references directly from repair manuals.
Future-proof flexibility
Effortlessly switch between different AI models to ensure your vehicle support technology is as advanced as the hardware it supports.
Agility at the speed of change
Our no-code interface empowers your teams to update safety alerts and dealership policies in minutes without technical debt.