Provide an unforgettable experience with simple guest support that works across voice and visual
- CSAT90%average customer satisfaction score
- International65+support in any language, on any channel
- Annual interactions30M+annual interactions managed with mission-critical reliability
- Reliability24/7support to manage surges in guest requests with a system that never goes offline
The challenge
Hospitality support often fails during the busiest moments of a guest's stay
High-occupancy surges
Effortlessly manage spikes in guest inquiries during holiday rushes or local events without expanding your headcount or letting service quality slip.
Staffing shortages
Shift repetitive questions, like check-out times, Wi-Fi passwords, or towel requests, to automation so your team can focus on personal, high-touch guest needs.
Guest frustration
Stop losing guest loyalty to basic chatbots that can't provide real answers; give your guests a premium experience instead of just hold music.
Slow technology updates
Deploy a world-class, integrated solution in weeks, not years, to stay ahead of the next busy travel season.
Use cases
Total property support from the lobby to the back-of-house
Automate complex guest workflows with an application that understands the specific needs of modern hospitality.
Visual concierge
Let guests hear recommendations for on-site dining or local attractions while viewing photos and menus directly on their phones.
Instant room service and amenities
Allow guest to bypass a call to guest services through a simple natural conversation application, with orders sent directly to the right department, no human required.
Back-of-house efficiency
Allow housekeeping or maintenance teams to update room status or report repairs via voice, keeping their hands free for the task at hand.
Instant access to policy information
Staff can quickly retrieve specific policy details or event schedules using synchronized voice and digital screens.
Intelligent escalation
Automation handles routine requests but instantly connects the guest to your team for situations that need a personal, human touch.
No-code property updates
Empower your managers to update breakfast hours, seasonal promotions, or emergencies in minutes without needing to call IT.
See how industry leaders are transforming their service
- TIME TO AUTOMATION2-6 weeks↑ from concept to live generative AI-powered flows
- Automation64%↑ of high-volume requests (like wheelchair or baggage assistance) cleared from manual queues
- CSAT90%↑ average customer satisfaction score
- Cancellations Automated31%↑ time-consuming calls resolved instantly
Why NLX for hospitality
Built for accuracy and security.
Multimodal experience
NLX bridges the gap between digital and physical service by letting guests hear a guide while seeing a live interface on their phone.
Authorized data only
Our structured orchestration ensures your guests receive only authorized data, protecting your brand from the risks of AI hallucinations while maintaining the conversational fluidity passengers expect.
Controlled configurability
Effortlessly switch between AI models or voice technologies to ensure your guest experience is always powered by the industry's best. As costs drop and capabilities rise, your system evolves without needing to rip and replace.
Business agility
Effortlessly switch between AI models or voice technologies to ensure your guest experience is always powered by the industry's best. As costs drop and capabilities rise, your system evolves without needing to rip and replace.