WWD: Saks Fifth Avenue’s Latest AI Venture: A Virtual Voice Assistant Called Sophie
CX Dive: Saks Fifth Avenue taps AI for customer inquiries
No Jitter: Synchronizing Voice and Digital in Conversational AI
eMarketer: Almost all US executives trust AI to handle some business for customers
VUX: How United Airlines automates 64% of special requests with AI-enabled voice guidance
The Information: Falling AI Costs Mean More Call Center Automation