Guide shoppers and build brand loyalty with a trusted, multimodal experience
- Automation rate64%of accessibility requests handled automatically
- World-wide Support65+support in any language, on any channel
- CSAT90%average customer satisfaction score
- Annual calls30M+annual calls managed with 24/7 reliability
The challenge
AI that scales your service across every customer touchpoint
Seasonal peaks
Handle holiday rushes and flash sales without hiring seasonal staff or letting response times slip, ensuring CSAT scores keep up.
High-volume inquiries
Automate routine, yet regular inquiries, like order tracking and returns, so your customer service team can focus on more complex issues.
Customer frustration
Replace clunky text bots with multimodal AI experiences that guide shoppers to the right products and resolve issues to save the sale.
Implementation speed
Launch promotions or update policies in minutes—giving your marketing and ops teams total control without waiting on IT tickets.
Use cases
Drive conversion and loyalty with conversational AI
Conversational commerce
Let customers plan and purchase in a single experience. Browse, select, and complete purchases through natural conversation without switching between multiple interfaces.
Improved self-service
Voice assistants handle routine questions and common requests autonomously, freeing up human agents for complex issues. Customers get instant answers, reducing wait times and improving satisfaction.
Concierge experience
Personalized recommendations improve ABS, by analyze customer preferences, browsing history, and purchase patterns to deliver tailored product suggestions that feel intuitive and relevant.
Inventory management
Predict inventory needs based on historical trends, seasonal patterns, and real-time demand signals. Automated alerts and restocking recommendations prevent stockouts and overstock situations, optimizing cash flow.
Global scale
Deploy conversational experiences across voice, chat, SMS, and social platforms while supporting customers in their preferred language.
Re-engagement
Previous interactions are remembered and outreach adapts based on customer behavior, preferences, and lifecycle stage; bringing customers back through relevant offers and timely reminders delivered at just the right moment.
See how Saks Fifth Avenue elevated the luxury service experience
"By thoughtfully integrating advanced technology like NLX, we are not replacing the human touch, we are enhancing it. This allows us to work smarter to elevate every customer interaction."
- Order and return automation20%↑ Callers opting for visual voice-guided IVR
- Agent efficiency gains15s↑ Reduction in after-call workload per interaction
- Generative AI adoption speed3.5x↑ Increase in Amazon AI usage (Lex, Bedrock) in weeks
- Time to automation2-6 weeks↑ From concept to live generative AI-powered flows
Why NLX for Retail
Built for the world's most admired brands
Unify digital and voice
Synchronizing voice interactions with visual product data or return portals can turn high-friction tasks—like complex exchanges or warranty claims—into fluid, single-touch resolutions that protect your CSAT scores.
Put brand stewardship first
Our structured orchestration ensures your AI sticks strictly to your authorized product data and policies, delivering the accuracy of a hard-coded system with the natural conversational feel of a helpful store associate.
Ensure governance and control
Our agnostic architecture allows you to configure LLMs or voice technologies instantly, ensuring your system always prioritizes best-in-breed and cost efficiency without requiring the dreaded rip and replace migration.
Prioritize speed to market
Whether you need to update a return window for the holidays or launch a localized flash sale, our no-code platform empowers your commerce and CX teams to execute changes in minutes—no developers required.