Empower patients and providers with seamless, multimodal care coordination
- CSAT90%average customer satisfaction score
- World-wide support24/7assistance in 65+ languages, ensuring health equity across all patient demographics
- Annual interactions30M+annual interactions managed with mission-critical reliability
- ComplianceHIPAAarchitecture designed for the highest standards of data privacy and security
The challenge
Healthcare support often fails when patients are most vulnerable
Patient access friction
Eliminate long hold times and clunky phone trees that leave patients on hold or deter them from getting the care they need.
Clinician burnout
Shift repetitive administrative tasks, like insurance verification and FAQ handling, to automation so providers can focus on high-touch clinical care.
Complex medical instructions
Stop relying on dense paper packets; give patients clear guidance for pre-op prep and post-discharge recovery, with voice, audio, and visuals.
Implementation speed
Deploy life-saving automation in weeks, not years, to meet immediate public health needs and changes.
Use cases
Compassionate care meets clinical excellence with multimodal AI
Elevate the patient journey with multimodal AI that guides people through healthcare tasks while communicating with empathy and compliance in mind.
Self-service scheduling & reminders
Let patients book, reschedule, or cancel appointments that not only sync directly with provider calendars but allow patients to follow along visually.
Interactive care manuals
Help patients master post-op recovery or medical device setup by letting them hear instructions while visually identifying steps on their phone.
Insurance and billing clarity
Stop confusing patients; bridge the gap between complex billing data and patient understanding by showing digital bill breakdowns while explaining coverage details over audio.
Hands-free document access
Allow nurses and technicians to retrieve cited references and document highlights directly from complex medical manuals via synchronized voice, text, and digital screens while remaining hands-free.
Rapid information access
Stop forcing workers to walk away from the patient to log into shared computers; keep them at the bedside with instant, ear-side clinical specs and protocol guidance.
Prescription and lab results
Automate routine status checks for prescriptions or lab results, instantly connecting the patient to a nurse if follow-up care is required.
See how NLX transforms the patient access experience
- PILOT1 week↑ deliver first functional iteration
- AUTOMATION2-6 weeks↑ from concept to live generative AI-powered flows
- Productivity15s↑ average reduction in after-call workload per interaction
- Best conversational AI platform2025by CX Today
Why NLX for healthcare
Built for the complexity of modern medicine.
Multimodal experience
NLX goes beyond basic text or voice. Patients can hear a guide while seeing a live digital interface, turning complex medical instructions into a clear, synchronized experience.
Zero hallucinations
Our structured orchestration ensures patients receive only authorized, medically-vetted data, protecting your organization from the risks of unfiltered AI.
HIPAA-grade security
Our architecture ensures that sensitive patient data and PII remain protected, encrypted, and masked throughout the entire journey.
No-code clinical agility
Empower your clinical and operations teams to update care protocols or facility alerts in minutes without writing a single line of code.