Seamless AI experiences for the modern traveler
- CSAT90%average customer satisfaction score
- World-wide support24/765+ languages across any channel
- Annual calls30M+managed with 24/7 reliability
- Best-in-breed2025Best Conversational AI Platform by CX Today
The challenge
You need AI that scales in the moments that matter most
Unpredictable spikes
From weather-induced irregular operations (IRROPS) to holiday surges, effortlessly manage the high volume without expanding headcount or losing quality.
Limited resources
Shift repetitive inquiries — like pet policies or document verification — to automation so your customer service agents can focus on high-touch passenger needs.
Traveler frustration
Stop losing loyalty to clunky bots; drive up your CSAT and NPS by giving travelers real answers to complex questions without sending them to hold music.
Implementation speed
Deploy a world-class, integrated solution in weeks, not months or years, using your existing tech stack and be ready for the next travel season.
Use cases
Redefine the customer experience and set a new standard for excellence
Remove the friction from travel with intelligent applications that understand the way the world flies.
Guide travelers with voice and visuals
Leverage our patented Voice+™ technology to push visual interfaces like seat maps or boarding passes to the traveler’s mobile device during a voice call, dramatically lowering Average Handle Time (AHT).
Automate IRROPS recovery at scale
Automate rebookings to clear airport service queues fast with an 82% customer satisfaction (CSAT) rate during major system disruptions.
Take the stress out of baggage
Automate the full end-to-end journey—from checking baggage allowances and fees before a trip to checking in bags, locating items left onboard, and filing claims for lost or damaged luggage.
Drive ancillary revenue and loyalty
Create a frictionless experience where travelers use natural conversation to redeem points or upgrade seats on their own, increasing conversion rates on high-margin ancillaries.
Concierge with a visual touch
Browsing lounge access or in-flight amenities? Show photos on their device while discussing recommendations by voice.
Intelligent escalation to an agent
Automation handles the routine tasks, but instantly connects travelers to your team for situations that need a personal touch.
See how United Airlines transformed their contact center experience
“The satisfaction scores were extremely high— much higher than some of our existing automations. It was incredible.”
- Accessibility Service Automation64%↑ high-volume calls cleared from queue
- CSAT90%↑ well above industry average
- Flight cancellations automation31%↑ time-consuming calls resolved instantly
- CSAT82%↑ well above industry average
WHY NLX FOR RETAIL
Built for the world's most admired brands
Multimodal differentiation
Legacy IVRs and chatbots operate in silos. NLX unifies them, turning high-friction tasks into a single, streamlined interaction to reduce AHT) and increase containment for your most complex use cases.
Governance-first architecture
Our structured orchestration ensures your guests receive only authorized data, protecting your brand from the risks of AI hallucinations while maintaining the conversational fluidity passengers expect.
Controlled configurability
Effortlessly switch between AI models or voice technologies to ensure your guest experience is always powered by the industry's best. As costs drop and capabilities rise, your system evolves without needing to rip and replace.
Operational agility
Whether you need to update a baggage policy or deploy a new IRROPS flow during a storm, our no-code platform means your business teams can execute changes in minutes without writing a single line of code.