NLX adds Google Vertex AI integration

NLX today announces it has added an integration with Google Vertex AI, Google’s expansive unified AI platform that enables enterprises to leverage Google’s industry-leading generative AI models and services, including Google Gemini, to drive rapid innovation. 

“We’ve long prided ourselves on the flexibility and extensibility of NLX’s platform to empower large enterprises to leverage the LLM and AI models of their choice. By adding an integration with Google Vertex AI, we greatly enhance our customers’ conversational capabilities, letting them build and deploy voice, chat and multimodal experiences using Google Gemini models and other Google AI services,” said Andrei Papancea, CEO and Chief Product Officer of NLX. “As advancements in conversational AI begin to change consumer expectations about the customer service experience, it is critical that we equip our customers with the seamless ability to tap into the latest Google AI tools and technologies.”

This integration with Google Vertex AI allows enterprises to build AI-powered applications using Google Gemini as well as other Google AI services, all from within NLX. 

NLX’s integration with Google Vertex AI (see documentation) builds on existing NLX integrations with Google Dialogflow and Google CCAI, giving enterprises the flexibility to seamlessly create and run automated, self-service conversational journeys that streamline their support channels and prioritize agent time for more complex customer needs.