NLX in the news
CX Dive: Saks Fifth Avenue taps AI for customer inquiries
The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents to make more informed decisions.
From the story:
In April, Saks Fifth Avenue detailed its work to launch a luxury e-commerce storefront with Amazon. Now, it’s incorporating NLX and AWS technology for its customer experience.The tech can shorten a 20-minute customer conversation into a few sentences. It also reduces after-call workload by 15 seconds per interaction, according to the companies.“At its core, luxury is personal,” Jessica Bengtzen, vice president of service centers at Saks Global, said in a statement. “By thoughtfully integrating advanced technology like NLX, we are not replacing the human touch, we are enhancing it. This allows us to work smarter to elevate every customer interaction, ensuring our teams are empowered to deliver exceptional, high-touch service across all facets of the customer journey.”