NLX in the news
United Airlines has automated 64% of its special requests by using Voice+, a multimodal AI-enabled voice guidance system that combines voice with digital interfaces
NLX CEO Andrei Papancea spoke with Jon Victor of The Information about how decreasing AI model costs could impact customer service automation. The article notes that while many companies have introduced products that handle voice, the adoption of phone call automation is still lagging behind text-based conversations because voice can be "prohibitively expensive". Papancea stated that costs for voice-based AI are falling due to innovations like DeepSeek's R1, which will make it easier for NLX and other providers to add AI voice support. The latest models can handle a wider range of support cases compared to the more basic automation previously used for phone calls, such as asking for a birth date or account number.